Research shows 46% of Australian shoppers have a negative perception of a retailer following online returns issue SYDNEY, Aug. 28, 2023 /PRNewswire/ -- New research fromManhattan Associates has revealed how online returns processes are shaping the perceptions of Australian retailers, with 66% of Australian shoppers stating they had a less than satisfactory experience with online returns in the past year. Returns process Of those shoppers surveyed, 46% said they now have a negative perception of a retailer following an online returns issue. Within this group, 32% attribute these difficulties to...