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Half of Austin's 911 calls during busy times aren't answered fast enough, special report finds

On average, the report found in 2022 and 2023 about 77% of calls were answered within 15 seconds or less. But when the volume of calls for help was higher than normal, only about 50% of calls were answered within that time frame. ....

United States , San Antonio , Fort Worth , Maria Calagna , Francis Reilly , Austin City Auditor Office , National Emergency Number Association , Council Member Alison Alter , Austin City Auditor , New Year , Assistant City Manager Bruce Mills ,

Austin isn't always opening emergency weather shelters when it should, city audit finds

The shelters are intended to serve people experiencing homelessness during extreme heat or severe cold. Extremely cold weather is on the horizon later this week. ....

Sara Henry , Austin City Auditor Office , Office Of Homeland Security , National Weather Service , Austin Public Health , Austin City Auditor , Auditor Corrie Stokes , Homeland Security , Emergency Management , Christmas Eve ,

Editorial: Reckoning over Ramos' death must go beyond officer's indictment

By American-Statesman Editorial Board
Michael Ramos raised his hands, lifted his shirt and declared he had no gun. Austin police officers shot him anyway first with a bean bag round, and then, as Ramos tried to flee, with the bullets that took his life.
“That’s wrong! That’s wrong!” a woman cried out in a bystander video of the April 2020 shooting. We agreed then. A Travis County grand jury agrees now.
This week’s indictment of Officer Christopher Taylor for first-degree murder brings an anguished community one step closer to accountability for a death that never should have happened. Ramos, a 42-year-old Black and Latino man, found himself surrounded by eight police officers at a Southeast Austin apartment complex after a 911 caller reported, incorrectly, that Ramos was handling a gun. He was, in fact, unarmed. ....

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