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Synopsis As per the RBI statement, the major payment operators are required to set-up the mechanism by September, 2021. Going forward, the facility of registering and resolving the customer complaints through the helpline shall be considered, the statement added. Getty Images Guidelines will be issued on outsourcing for Operators and Participants of Authorised Payment Systems. In another move to strengthen the digital payment services, the RBI Governor Shaktikanta Das has announced the setting up of a 24X7 helpline for digital payment services. The announcement was made via Statement on Deve...

Updated Feb 05, 2021 | 13:09 IST The major payment system operators would be required to facilitate setting-up of a centralised industrywide 24x7 helpline for addressing customer queries in respect of various digital payment products RBI to set up a 24x7 helpline for digital payment services  New Delhi: In another move to strengthen the digital payment services in the country, RBI Governor Shaktikanta Das on Friday announced the setting up of a 24X7 helpline for digital payment services. The announcement was made via Statement on Development and Regulatory policy is...