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In 2023, 69% of consumers reported being highly satisfied with the overall vehicle shopping and buying process, up from 61% in 2022. When considering the dealership experience, 74% of all vehicle buyers reported that they were highly satisfied – 79% for new-vehicle buyers.
In 2023, 69% of consumers reported being highly satisfied with the overall vehicle shopping and buying process, up from 61% in 2022.When considering the dealership experience, 74% of all vehicle
/PRNewswire/ -- Cox Automotive's annual Car Buyer Journey (CBJ) Study reveals that satisfaction with the vehicle shopping and buying experience improved in...
The UAW strikes affect nearly 15% of the entire staff of the automotive industry and some big companies will be struggling to build anything.
Welcome to From the Newsroom, a roundup of news from Cox Automotive and perspectives from its analysts and experts on topics dominating the automotive industry. After two quarters of sentiment from both franchised and independent dealers tracking in the same positive direction, independents were less enthusiastic this quarter, according to the Q3 Cox Automotive Dealer Sentiment Index released on Friday.