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Avaya: "It (AI) will not decrease staffing, in the near term. What will happen is routine queries will be taken care of by machine by AI. What will happen is that the agent will be involved in more complex interactions that require more discussion and may be empathy and things like that."
/PRNewswire/ -- EASY ON HOLD, a leading provider of custom music and message on hold solutions, today announced it has been selected by Avaya, a global leader...
Collaboration with leading cloud platform designed to deliver enhanced contact centre solutions as enhanced Experience Platform enables users to integrate digital capabilities to redefine agent operations
Unified communications vendor Avaya has emerged from chapter 11 reorganisation bankruptcy, announcing the completion of its financial restructuring.
A veteran communications and telecom analyst has likened what is currently happening to Avaya Holdings Corp. to that of the final downfall of Ottawa-based Nortel Networks in 2009. Jon Arnold, the principal of J. Arnold & Associates, a Toronto-based independent research firm, said in a recent interview that the trajectory the Durham, N.C. organization is