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ETTelecom Interviews: AI to have biggest impact in the customer experience market, says Avaya CEO, ET Telecom - Vimarsana News

ETTelecom Interviews: AI to have biggest impact in the customer experience market, says Avaya CEO, ET Telecom

Published: November 9, 2023

Avaya: "It (AI) will not decrease staffing, in the near term. What will happen is routine queries will be taken care of by machine by AI. What will happen is that the agent will be involved in more complex interactions that require more discussion and may be empathy and things like that."

Source: indiatimes.com
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What To Expect In 2023 - Telecoms, Mobile & Cable Communications - Vimarsana News

What To Expect In 2023 - Telecoms, Mobile & Cable Communications

Published: January 24, 2023

LB3 and TC2 have compiled a list of ICT topics that we believe will have a significant impact on enterprise customers in 2023.

Source: mondaq.com
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