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Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support but efficiency and effectiveness a point of contention.
Global digital ecosystem enabler launches cloud-based application with an integrated and simplified voice-calling offering to enhance employee experience and productivity with accessible collaboration features.
National Bank of Kuwait, Kuwait’s first indigenous bank and the Gulf region’s first shareholding company, has used Avaya technology...
COMPANY NEWS: Silver Spring Pathfinder, a social enterprise in Singapore, has used Avaya technology to make significant progress in its mission of cre...
COMPANY NEWS: American multinational technology company Avaya and Alcatel-Lucent Enterprise announced at Gitex Global last week the next phase of thei...