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Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front.

Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions Share Article Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution. Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions We are happy to launch Agent Assist — our latest service helping agents to better serve customers while they are on the call. This service will help to greatly accelerate agent interactions, a key aspect of our mission to transform the user journey during contact center ...

Zappix Reports Major Business Growth During 2020 and Record Breaking Interactions With Its Solutions Share Article Zappix reports strong booking during 2020, more than tripling the amount of clients deploying its solutions, signing multiple strategic partnerships, and building a robust foundation for continuous growth in 2021. During 2020, Zappix managed hundreds of thousands of Mobile On-Demand Self-Service interactions every month, leading to cost savings of millions of dollars for its clients, while dramatically improving their customers' experience. Zappix Reports Major Business Growth Du...