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/PRNewswire/ -- Kore.ai, a top conversational AI software platform and solutions provider, today announced that the company has been named a "Leader" in the...
Brad Beumer, CX & contact center automation lead for UiPath, talks about strategies that bring AI and Robotic Process Automation (RPA) into the contact center.
Today, almost all organizations handle both email and telephone queries. This means the call center and contact center labels are often used interchangeably.
Platforms and principles: how to benefit from knowledge management and virtual collaboration Six speakers at the Bangalore K-Community meetup share insights on organisational knowledge platforms and global collaboration. 0 claps Share on The Bangalore K-Community is a group of professionals in the knowledge management (KM) space who meet regularly to discuss case studies, advances, and trends in the field. See my takeaways from the earlier meetups on The recent meetup on Case Studies and Global Insights featured the KM initiative at HGS, insights on failure storytelling, and a presentation ...