Zocdoc Glitches Plague Registration for United Center COVID Vaccine Appointments
Glitches plagued medical appointment booking website Zocdoc on Sunday as registration for COVID-19 vaccine appointments at the United Center opened to more Chicago residents.
Registration, previously open just to Illinois residents over the age of 65, opened to all Chicago residents eligible under Phase 1B Plus at 4 p.m. on Sunday.
When it opened, the website showed appointments that were available but in some cases did not allow users to book those appointments. Some also reported that they were able to book appointments that were later canceled without explanation. On Sunday afternoon, some users experienced difficulty booking a vaccination at the United Center, a spokesman for the company said in a statement. Zocdoc identified and resolved the root issue in less than one hour, and Chicago residents were successfully able to book vaccinations, reaching peak booking rates of more than 750 booking