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>> reporter: heather was also bartending that day. >> i remember it hitting me that it was something someone was trying to hurt people. it was intentional. this was the second explosion. i remember screaming. and then i remember getting my bearings and looking up and just seeing people run. >> reporter: the able bodied and slightly injured rushed out the back exit but not the employees. they stayed, facing a scene of carnage that was difficult to comprehend. julie, does anything prepare you for witnessing what you witnessed? >> no. no. you literally just -- it's instinct and you go and do what...

Behind couches. and it was just the most anarchic scene i've ever seen. it was just chaos. it was crazy. >> reporter: heather gilbo was also bartending that day. >> i remember it hitting me that it was something someone was trying to hurt people. it was intentional. this was the second explosion. i remember screaming. and then i remember getting my bearings and looking up and just seeing people run. >> reporter: the able-bodied and slightly injured rushed out the back exit but not the employees. they stayed, facing a scene of carnage that was difficult to comprehend. julie, does anything prepa...

The preliminary hearing continues today. emotions ran high during day one of the james holmes' preliminary hearing, as prosecutors laid out new evidence and testimony. >> i've got people running out of a theater that are shot. >> reporter: holmes is accused of killing 12 people and wounding 58 others last july. through tears, the officer described rescuing the wounded. i knew i needed to get them to the hospital now, he said. i didn't want anyone else to die. the victim's families also packed the courthouse, including mary ellen hanson, who lost her 6-year-old niece, veronica. >> it's almost l...

Babies were crying. it was unreal. >> he's sitting there pointing the gun at some people so we ran to the fitting rooms, grabbed the people, then ran out the back exit to get out of there. >> witnesses describing the chaos and absolute horror that took place in a crowded portland, oregon mall yesterday afternoon when a gunman walked in there masked, opening fire on a crowd estimated at roughly 10,000 holiday shoppers. this happened in a portland suburb of clackamas, oregon, at the town center mall. authorities say the gunman apparently armed with a semiautomatic rifle killed two people and ser...

>> although the perpetrator of this evil act has received a lot of attention over the last couple of days, that attention will fade away. and in the end, after he has felt the full force of our justice system, what will be remembered are the good people who are impacted by this tragedy. >> we're exploring this tragedy in depth this morning. we'll hear from survivors of the shooting and also going to hear from the mayor of aurora, a clinical psychologist, and former fbi agent and speak exclusively with a man who was a camp counselor with holmes. we begin with an interview with two you...