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Credit: NIST It was a lucky day for the Baldrige Performance Excellence Program when Ellen Garshick joined the staff in 2007. From her interviews, staff members saw that she was exceptionally talented. The long list of clients of her previous editorial work included prestigious organizations, and her publication samples demonstrated masterful skills. What also deeply impressed everyone from the start were her interpersonal skills. Such a mix of editorial expertise and social intelligence would have made her an asset for publications work in any organization. A...

Jennifer Prinz Donor Alliance 2018 Baldrige Award Recipient Donor Alliance is a nonprofit organization based in Colorado that earned the Baldrige Award in 2018. Serving Colorado and most of Wyoming as one of 57 independent Organ Procurement Organizations (OPOs) designated by the Centers for Medicare and Medicaid Services, Donor Alliance is dedicated to a mission of saving people’s lives through organ and tissue donation and transplantation. To achieve this, Donor Alliance employs an effective family-focused approach and recovery programs in more than 100 hospitals. In 2019 and 2020,...

Larry Smith Credit: Larry Smith Laurence (“Larry”) Smith is a long-time advocate of quality and systems-thinking-based management of U.S. businesses. In the early 1980s, while he was leading a chamber of commerce in northeastern Massachusetts, Smith recognized “the need for a transformation of American management,” he told me recently. A learning experience that inspired him to appreciate a holistic, systems view of business leadership and management was a four-day workshop his chamber sponsored in his community by the late Dr. W. Edwards Deming. “I learned to think of...