Bank staff defy customers to prevent £55m of fraud in 2022
Employees went against customers' wishes 11,643 times last year to help stop millions being lost to fraud.
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Employees went against customers' wishes 11,643 times last year to help stop millions being lost to fraud.
Staff at the Bromsgrove branch of the Nationwide Building Society suspected something wasn’t right and stopped the transaction from going through
Bank and building society employees can use the Banking Protocol to ignore customer instructions if they suspect a fraudulent transaction.
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