Call Centre Manager - Financial Health Care
May 4, 2021 Key Purpose Provide effective and high standard quality, excellent customer experience, solid outbound and inbound oversight, healthcare insurance stewardship, Sales management and overall Call Centre Management to meet the needs of internal and external customers. KEY OUTPUTS Manages the day-to-day operational activities of the Call Centre Ensures the quality of the Call Centre Staff’s performance and their production levels consistent with Company standards and meets the Council for Medical Schemes contractual requirements. Monitoring, reporting and striving to achieve goals...
Source: it-online.co.za