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H. Dennis Beaver: We all want to do well on the job, right? But how often do we get ourselves into a real pickle - instead of being thought of

Toronto, Canada T.D. Bank is the 8th largest financial institution in North America with an enormous presence in the eastern United States. Its motto is, “The Bank Where People Make the Difference." Yes, they sure do. Judging by Better Business Bureau and Yelp reviews, they make customers miserable, so I propose a new motto: “You Want Your Money Back? Are You Kidding?” Today’s story begins when Hong Kong reader, CPA Albert Au–who lived in Vancouver, Canada for 30 years and has an account at the Dunbar Street TD branch -- made a simple request in September 2020: “...