Mount Sinai eases translation in 200 languages through its Epic telehealth platform
Photo: Mount Sinai Health System When telehealth visits increased exponentially during the pandemic, patients at Mount Sinai Health System with limited English proficiency, or LEP, were at a great disadvantage to receive equal access to services because of the language barrier. THE PROBLEM Telehealth platforms were not originally set up with LEP patients in mind. And Mount Sinai's patient population in New York City is very diverse – the health system needs to be prepared to deliver healthcare in more than 200 languages. "Our pool of in-house interpreters is limited; it only covers a few la...
Source: healthcareitnews.com