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assistance as well. >> jonathan, take us back to the massachusetts experience when they initiated the experience there, and what was the website usage? how much of a factor was that in getting it started? >> it wasn't as big an issue. it's like the congresswoman was mentioning. we had a lot of use of navigator-like entities to help especially low income people to find their insurance options. a lot more use of the phone. what's more important is we really just weren't as focused on it in the early days because there wasn't this enormous opposition that was focused on every minute's numbers. we recognize we're in a long-run process and we didn't focus that much on who was using the web and who was want in the first few month. the relevant point was the end of the year who signed up. it's great the website is rolling forward, but the timeframe is not to worry about what is happening today. it's by the time we get to the enrollment deadline, folks can use the website and enroll, use the navigators and the various
types of informational assistance as well. >> jonathan, take us back to the massachusetts experience when they initiated the experience there, and what was the website usage? how much of a factor was that in getting it started? >> it wasn't as big an issue. it's like the congresswoman was mentioning. we had a lot of use of navigator-like entities to help especially low income people to find their insurance options. a lot more use of the phone. what's more important is we really just weren't as focused on it in the early days because there wasn't this enormous opposition that was focused on every minute's numbers. we recognize we're in a long-run process and we didn't focus that much on who was using the web and who was want in the first few month. the relevant point was the end of the year who signed up. it's great the website is rolling forward, but the timeframe is not to worry about what is happening today. it's by the time we get to the