Detailed text transcripts for TV channel - MSNBC - 20131204:06:14:00
Assistance as well. >> jonathan, take us back to the massachusetts experience when they initiated the experience there, and what was the website usage? how much of a factor was that in getting it started? >> it wasn't as big an issue. it's like the congresswoman was mentioning. we had a lot of use of navigator-like entities to help especially low income people to find their insurance options. a lot more use of the phone. what's more important is we really just weren't as focused on it in the early days because there wasn't this enormous opposition that was focused on every minute's numbers. we...
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