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Prodded by a new Transportation Department online customer service tool, airlines promise free food and hotel rooms for travelers stranded by delays and cancellations that are the airlines' fault.
Amplifying Atlanta
The new web feature is designed to provide air travelers with easy-to-access comparative information on the services that airlines offer when they are responsible for flight delays and cancellations.
Recent proposals could lead to new protections for airline customers on issues ranging from refunds to seat sizes and seating policies.
The International Travel Show (ITS) has revealed its programme, which will be themed ‘The Future of Travel.’