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Complaints about airlines refusing to pay refunds for canceled flights during the pandemic soared more than 5,500% over the last year. Some customers are still trying to fight airlines for refunds, while others, who got credit or vouchers for future travel instead, are finding that those credits may soon expire. And that's outraging some consumers who as taxpayers came to the rescue of their airlines as they lost billions during the pandemic. "It offends me," says Scott Slonim of the Chicago suburb of Mundelein, Ill. He and his wife Nancy had planned a special getaway for the end of March 202...

Listen • 3:48 A screen shows canceled incoming flights at TF Green International Airport in Warwick, R.I. on March 30, 2020. Complaints about airlines refusing to pay refunds for canceled flights during the pandemic soared more than 5,500% over the last year. Some customers are still trying to fight airlines for refunds, while others, who got credit or vouchers for future travel instead, are finding that those credits may soon expire. And that's outraging some consumers who as taxpayers came to the rescue of their airlines as they lost billions during the pandemic. "It o...

First on CNN: Senators ask airlines to change terms or refund flight credits Getty Images Would-be air travelers hold billions of dollars in credits for future flights, and two US senators want airlines to drop restrictions like expiration dates — or to refund the customers in cash. Sens. Ed Markey and Richard Blumenthal, both Democrats, are sending a letter to 10 US airlines Monday asking the carriers “commit to providing a cash refund for all tickets that are canceled during the coronavirus pandemic.” “Americans need cash in their pockets to pay for food, housing, and prescriptions ...

Senators ask airlines to change terms or refund flight credits Published: May 10, 2021 8:40 AM EDT Updated: May 10, 2021 9:04 AM EDT Recommended Would-be air travelers hold billions of dollars in credits for future flights, and two U.S. senators want airlines to drop restrictions like expiration dates — or to refund the customers in cash. Sens. Ed Markey and Richard Blumenthal, both Democrats, are sending a letter to 10 U.S. airlines Monday asking the carriers “commit to providing a cash refund for all tickets that are canceled during the coronavirus pandemic.” “Americans need cash in...

While You Weren’t Looking: Revised Airline Policies May Make Flying Better Four years after a man was dragged from a plane, amended rules regarding involuntary bumping and oversold flights are about to be enacted. And there are more changes to come.  Credit...LM Otero/Associated Press By Julie Weed Jan. 27, 2021 Four years ago, David Dao, a 69-year-old Kentucky doctor, was forcibly dragged from his seat on a United Airlines flight that was about to depart from Chicago’s O’Hare Airport because the airline wanted to give his seat to a transiting crew member. Dr. Dao ended up b...