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A screen shows canceled incoming flights at T.F. Green International Airport in Warwick, R.I., on March 30, 2020. Consumer advocates and two senators say airlines are sitting on nearly $15 billion in refunds owed to customers for canceled travel. Credit: AFP via Getty Images Complaints Soar As Customers Fight Airlines For Refunds From Pandemic Cancellations By at 4:01 am NPR Complaints about airlines refusing to pay refunds for canceled flights during the pandemic soared more than 5,500% over the previous year. Some customers are still trying to fight airlin...

Joseph Prezioso/AFP via Getty Images hide caption toggle caption Joseph Prezioso/AFP via Getty Images A screen shows canceled incoming flights at T.F. Green International Airport in Warwick, R.I., on March 30, 2020. Consumer advocates and two senators say airlines are sitting on nearly $15 billion in refunds owed to customers for canceled travel. Joseph Prezioso/AFP via Getty Images Complaints about airlines refusing to pay refunds for canceled flights during the pandemic soared more than 5,500% over the last year. Some customers are still trying to fig...

Complaints about airlines refusing to pay refunds for canceled flights during the pandemic soared more than 5,500% over the last year. Some customers are still trying to fight airlines for refunds, while others, who got credit or vouchers for future travel instead, are finding that those credits may soon expire. And that's outraging some consumers who as taxpayers came to the rescue of their airlines as they lost billions during the pandemic. "It offends me," says Scott Slonim of the Chicago suburb of Mundelein, Ill. He and his wife Nancy had planned a special getaway for the end of March 202...

Listen • 3:48 A screen shows canceled incoming flights at TF Green International Airport in Warwick, R.I. on March 30, 2020. Complaints about airlines refusing to pay refunds for canceled flights during the pandemic soared more than 5,500% over the last year. Some customers are still trying to fight airlines for refunds, while others, who got credit or vouchers for future travel instead, are finding that those credits may soon expire. And that's outraging some consumers who as taxpayers came to the rescue of their airlines as they lost billions during the pandemic. "It o...