A screen shows canceled incoming flights at T.F. Green International Airport in Warwick, R.I., on March 30, 2020. Consumer advocates and two senators say airlines are sitting on nearly $15 billion in refunds owed to customers for canceled travel. Credit: AFP via Getty Images Complaints Soar As Customers Fight Airlines For Refunds From Pandemic Cancellations By at 4:01 am NPR Complaints about airlines refusing to pay refunds for canceled flights during the pandemic soared more than 5,500% over the previous year. Some customers are still trying to fight airlines for refunds, while others, who got credit or vouchers for future travel instead, are finding that those credits may soon expire.