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For Bratton Riley, founder of chat software firm Citibot, it helps to basically grow up in city hall because your dad was one of America's longest-serving mayors. A monstrous hurricane can also teach a lesson or two.
The City of Charleston will start using Citibot, a software tool, as a means of reporting concerns to municipal officials.
Share As local governments continue to deliver virtual services, a Charleston AI-powered chat technology company is seeing an increased adoption of its platform. Formed in 2016, Citibot provides interactive chat solutions for local governments to support municipalities as they communicate and engage with residents. The company’s mission is to help governments be more accessible to every citizen. Citibot CEO and founder Bratton Riley said the company has partnered with cities, towns and 311 centers that are experiencing higher demand for their services. Some of them are finding assistance th...