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Will AI Spell The End Of The Contact Center Agent?

Published: December 12, 2023

The generative AI boom has every industry dreaming big about how the technology can be applied to increase efficiency. 

Source: forbes.com

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United StatesDaniel OconnellErik BrynjolfssonWilliam JevonsGadi ShamiaAi Eliminate Contact Center Agent JobsForbes Technology CouncilHow Contact Centers Can Avoid Ai WorkforceStanford InstituteImprovement For Customer ServiceContact Center AgentJevon ParadoxCustomer ServiceDanielo ConnellAlready CreatingBrighter AgentTechnology Council