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A phone customer was left devastated by the chaos he encountered after joining the telecoms Digital Voice upgrade process, a project that is switching off the national landline network and transferring it to digital.
READ MORE Subject lines for some ECN samples seen by Uswitch use a neutral tone and talk about “An update to your broadband service” or “A little reminder about your contract”, in contrast to the more urgent language deployed by providers in other circumstances. Uswitch also says that it has seen examples of providers extending pricing discounts beyond contract end dates, creating a loophole and avoiding the requirement of sending a formal notice when these new discounts end. Uswitch is now calling on telecoms providers to be consistent in ensuring that ECNs and out of contract notifi...