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After a 32% hike in reported shoplifting offences, Prime Minister Rishi Sunak has announced a crackdown on serial shoplifters and abusive customers.
According to the charity, Retail Trust, one-third of retail workers said that they are victims of customer abuse on a weekly basis.
Shop workers are experiencing hundreds of incidents of abuse every day, new research has shown, as staff at chains including Tesco, H&M and John Lewis have spoken out.
The research comes as a group of more than 55 leading businesses have signed an open letter to Minister for Policing Chris Philp calling for more police action over high levels of abuse.
