Page 7 - Bryan Block News Today : Breaking News, Live Updates & Top Stories | Vimarsana

>> close friend of mine, ryan block, on the phone. his wife, veronica, was on the phone first trying to disconnect service. she got so frustrated that she handed him the phone. he starts recording the phone call for eight to ten minute, he can not disconnect his service. why? >> really what's going on is that this company, a lot of these companies, lime time warner, comcast, they want to make sure you're retained as a customer. so they'll do anything to make sure you're there. the problem is, this is the wrong way to handle it. >> i heard that these guys, these retention people, 'cause if you'...

>> ryan block was trying to disconnect his service. on his twitter page he describes himself as a product at a well, a fighter and lover of ads, his wife is a web show host. these are two people who are very media savvy and you recognize this for the delicious content that it is. they knew as the conversation was going on this was something that could potentially go viral, which it did, that is why they recorded it. bill: it went eight minutes in length. here's more of it now.

Were battling over personal computers. cable giant comcast is apologizing for a nightmare service phone call that's been heard millions of times online. tech journalist ryan block wanted to cancel his service but that led to a 20-minute call with an aggressive comcast agent. block started taping it halfway through. >> we'd like to disconnect. we'd like to disconnect please. >> okay. so why is it that you don't want the faster speed? help me understand why you don't want faster internet. >> help me understand why you can't just disconnect us. >> i'm trying to figure out why what it is about c...

Because it was just that funny. yes, it really felt like i can't get away from you. and he -- i don't even know what to say half the time about it. >> and it wasn't short. >> no, it felt like it was three days long. it was actually 18 minutes long. about 10 minutes into the conversation, ryan block said, you know what, i'm going to start recording this, because he just felt like this is going nowhere. i don't understand. this is the weirdest, worst customer service i have ever had. he clicked record. that's when we started hearing all the things we heard. i want you all to listen to a little b...

Minutes, he said, have a wonderful day. we have to talk about comcast because he did issue a statement when they found out about this. they said they were embarrassed by this. they said they reached out to ryan block and his wife and did apologize personally to them. they also released a statement to us saying, quote, the way in which our representative communicated with him is unacceptable, not consistent with how we train our r representati representatives. we're investigating this situation and will take quick action. this just made my nerves bad, john. >> i suppose, i want to play devil's ...