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BT is axing jobs in shift to AI - how will it affect customer service?

Published: May 18, 2023

BT boss Philip Jansen said a fifth of jobs would be cut in customer services as Britons rely more on online and app-based communication rather than call centres.

Source: dailymail.co.uk

Related Topics:

City OfUnited KingdomPhilip JansenMichelle DonelanSteve HareSundar PichaiBt Group TowerCommunication Workers UnionGoldman SachsA Communication Workers UnionBt GroupUnited Kingdom GovernmentTechnology Secretary Michelle Donelan