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All she knew was her unemployment benefits were gone. "To have $7,000 taken from my account... it hurts. You know. That was my savings," said Davis. Davis immediately called Bank of America. "And I'm on the phone for three hours and finally someone answers and click -- you get disconnected," she said. But instead of reimbursing her for the fraud, Bank of America denied her claim - let the fraudulent charges stand, and then "froze her account." "Just froze it! Right before Christmas. Come on, this is unfair, it's cruel!" Davis exclaimed. Davis says the bank never alerted her to the suspicious ...

Californians seeking unemployment assistance due to the pandemic are experiencing delays and other issues after a large backlog forced EDD to stop accepting new claims for two weeks. Users have taken to social media to complain about not being able to access their accounts or certify for benefits. Some say the site has been inaccessible for as long as two days. ABC7's sister station KGO-TV has reached out to the EDD but has not yet received a response. We will keep on top of this story and report any updates.