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How did California handle its unemployment crisis compared to other states? The amount of unemployment funds stolen from California taxpayers in 2020 may total more than $8 billion -- four times higher than estimated just one month ago. A Bank of America representative told him: "There was no investigation done because once we received the claim, EDD gets the alert there is a claim going on. They automatically close it, saying there is fraud risk, fraud risk so they don't give us time to actually work the claim." The Bank of America representative offered multiple times during the call to reo...

It worked! ID.me verifies her identity - but only with the wrong address. "Are you kidding me? They have the wrong address, but that's okay with them..." she says. "Woo hoo!" That incorrect address was one O'Donnell used six years ago. Makes you wonder how reliable the system is. 7 On Your Side has reached out to ID.me about why an old address worked, but not the correct one. Have a question for Michael and the 7 On Your Side team? Fill out the form HERE! 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. We assist individuals with consumer-r...

SAN FRANCISCO (KGO) -- 7 On Your Side has been helping scores of unemployed workers whose benefits were drained by scammers - and Bank of America rejected their claims to be reimbursed for the fraud. Now, a class action lawsuit filed in the U.S. District Court in San Francisco on Friday claims Bank of America failed to stop scammers from stealing money off EDD debit cards of struggling workers. The suit, Yick v. Bank of America, says Bank of America never secured the cards with chip technology, and failed to prevent data breaches to secure millions in unemployment benefits. It also claims th...

All she knew was her unemployment benefits were gone. "To have $7,000 taken from my account... it hurts. You know. That was my savings," said Davis. Davis immediately called Bank of America. "And I'm on the phone for three hours and finally someone answers and click -- you get disconnected," she said. But instead of reimbursing her for the fraud, Bank of America denied her claim - let the fraudulent charges stand, and then "froze her account." "Just froze it! Right before Christmas. Come on, this is unfair, it's cruel!" Davis exclaimed. Davis says the bank never alerted her to the suspicious ...

Californians seeking unemployment assistance due to the pandemic are experiencing delays and other issues after a large backlog forced EDD to stop accepting new claims for two weeks. Users have taken to social media to complain about not being able to access their accounts or certify for benefits. Some say the site has been inaccessible for as long as two days. ABC7's sister station KGO-TV has reached out to the EDD but has not yet received a response. We will keep on top of this story and report any updates.