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California unemployment: New EDD call center employees finish training, wait time still 40 minutes A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. KGO Share: SACRAMENTO, Calif. -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 new call center workers completed the department's expedited training program earlier this week. But even with nearly 3,500 agents, the average wait time to reach someone is about 40 minutes. Als...

California unemployment: EDD mistakenly cuts off man's benefits, accuses him of being in jail "I'm not incarcerated. I have never been incarcerated." KGO Share: Share: UKIAH, Calif. -- The EDD has been denounced for paying billions of dollars in fraudulent claims. That includes more than $800 million paid to jail inmates running a scam from behind bars. Now as it tries to block those payments, EDD has mistakenly accused honest workers of being in jail -- and cut off their benefits. Law-abiding workers have been collecting unemployment for months. Suddenly, the EDD is telling some of them the...

California unemployment: Thousands of fraud victims get income tax bill for jobless benefits paid to scammers KGO Share: COMPTON, Calif. (KGO) -- We've heard the astronomical numbers: as much as $30 billion in fraudulent unemployment benefits paid by the EDD. Now in the latest twist, millions of Californians who never got benefits are getting hit with a tax bill -- to pay taxes on benefits the scammers got. We're already hearing from folks across the state -- someone stole their identity to file a claim. Now they are getting a 1099 from the EDD, saying, "You have to pay income taxes on the mo...

Michele Evermore, an expert with the National Employment Law Project, answers questions from Eyewitness News viewers about getting unemployment benefits through California's EDD. Millions of unemployed workers' plights are now crystallized in the state auditor's scathing report on the disaster at EDD when efficiency was needed most. "The EDD has known for over a decade that they have these problems and they did not fix their operations," said State Assemblyman Jim Patterson (R - Fresno). The auditor's report found EDD could not automatically process half the claims. Many required a manual rev...

CA EDD admits that as much as $31 billion in unemployment funds were stolen from California taxpayers in 2020, nearly four times more than previously estimated. It left hundreds of thousands of workers struggling for benefits - unable to reach anyone at the call center. It happened to Ima Holcomb in Calistoga. "We are currently experiencing more calls than we can answer, and are unable to assist you at this time," she recalls hearing over the phone. The report said less than one percent of workers reached an agent during the surge in claims. The audit said EDD started waiving eligibility chec...