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California unemployment: New EDD call center employees finish training, wait time still 40 minutes A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. KGO Share: SACRAMENTO, Calif. -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 new call center workers completed the department's expedited training program earlier this week. But even with nearly 3,500 agents, the average wait time to reach someone is about 40 minutes. Als...

California unemployment: Thousands of fraud victims get income tax bill for jobless benefits paid to scammers KGO Share: COMPTON, Calif. (KGO) -- We've heard the astronomical numbers: as much as $30 billion in fraudulent unemployment benefits paid by the EDD. Now in the latest twist, millions of Californians who never got benefits are getting hit with a tax bill -- to pay taxes on benefits the scammers got. We're already hearing from folks across the state -- someone stole their identity to file a claim. Now they are getting a 1099 from the EDD, saying, "You have to pay income taxes on the mo...