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EasyJet's service will deliver mince pies, mulled wine and Christmas carol singing to retirement homes around the UK

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Enabling excellence on board Crew Lounge is a world-class institution for aspirants in the aviation industry Enterprising and dynamic are underrated words to introduce Karim El-Etre, the Chief Executive Officer of Crew Lounge. Leadership is inherent in him. He is, indeed, a perfect visionary as far as excelling in the aviation industry is concerned. His rise in a field to which he was new reflects his resilience and determination, and this is why his intuition to train people in aviation is second to none. El-Etre graduated as a mechanical engineer with a master's degree from UOW Dubai. His m...

Witnesses t detailing the horro. >> yes, in a plane crash and a bunch of people who still need help and there are not enough medics to help. there is a woman on the street on the runway who is pretty much burned very severely on the head and we don't know what to do. jenna: how calm the caller is describing that situation. live in san francisco with more. reporter: clearly a lot of frustration and panic after the crash. now we're learning effort to get everybody off the plane did not begin immediately. we're told the pilot told everyone to stay in their seat while he contacted the control towe...

Stopped. then the emergency slide popped from the first door on the right and popped inward. that's when i knew that the situation was not normal. >> reporter: the cabin manager's kicked in. >> translator: my brain was clear and i planned what i had to do immediately. i was not thinking but acting. as soon as i heard emergency escape i conducted the evacuation. when there was a fire i was thinking to extinguish it. >> reporter: rescue workers arrived quickly to assist the evacuation. they were impressed with the crew's quick action. >> i interacted with one of the crew managers. she was so com...