AI, TPO, Warehouse, CRM Tools; Customer Service Tip; LIBOR Cessation News; FDIC vs. CFPB
When the public sees headlines like, “A Black Couple had a White Friend Show Their Home and Its Appraisal Rose by Nearly Half a Million Dollars,” of course regulators are going to take note, as will the public. In response to the Better.com public relations nightmare, from Wyoming comes, “No man is completely useless; he can always serve as a bad example.” From Illinois comes a famous Jay Leno/Hugh Grant video . (Skip the ad.) I imagine Better.com’s staff is putting in some OT trying to focus on borrowers rather than care ab...