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FOS bosses say customer backlog 'seems to be improving' – Mortgage Strategy

The Financial Ombudsman Service’s (FOS) customer backlog is decreasing and the situation “seems to be improving”, FOS chair Zahida Manzoor has said. According to the FOS, it has reduced the backlog from 90,000 cases as at May 2021 to around 37,000 as at March 2022. Manzoor shared the information at a session of the

Abby-thomas , Nausicaa-delfas , Zahida-manzoor , Caroline-wayman , Treasury-select-committee , Financial-ombudsman-service ,

FOS bosses say customer backlog 'seems to be improving'

The Financial Ombudsman Service customer backlog is decreasing and the situation “seems to be improving” according to FOS chair, CBE Baroness Zahida Manzoor.

Abby-thomas , Nausicaa-delfas , Zahida-manzoor , Caroline-wayman , Treasury-select-committee , Financial-ombudsman-service ,

FOS appoints Abby Thomas as CEO and chief ombudsman, as service faces backlogs

The Financial Ombudsman Service has appointed Abby Thomas to the role of CEO and chief ombudsman.

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Satisfaction with FOS drops amid Covid pandemic

The Financial Ombudsman Service (FOS) saw its satisfaction levels slip over the past year, as the Covid-19 pandemic created “significant and unanticipated” demand for its services.

United-kingdom , Nausicaa-delfas , Caroline-wayman , Financial-ombudsman-service , Financial-ombudsman ,

Satisfaction with FOS drops amid Covid pandemic

The Financial Ombudsman Service (FOS) saw its satisfaction levels slip over the past year, as the Covid-19 pandemic created “significant and unanticipated” demand for its services. In its annual report for 2020/21, FOS reported that 72% of business complaint handlers rated its service positively. This was down on its

United-kingdom , Nausicaa-delfas , Caroline-wayman , Financial-ombudsman-service ,

FOS decision on permanent CEO lingers on

The Financial Ombudsman Service has confirmed to Money Marketing that the appointment of its next chief executive is still undecided.

Caroline-wayman , Financial-ombudsman-service , Financial-conduct-authority , Money-marketing ,

FOS decision on permanent CEO lingers on | Mortgage Strategy

The Financial Ombudsman Service has confirmed to Mortgage Strategy sister magazine Money Marketing that the appointment of its next chief executive is still undecided. Nausicaa Delfas has been serving as chief executive on an interim basis since 17 May 2021. A source told Money Marketing that the FOS might appoint

Nausicaa-delfas , Caroline-wayman , Financial-ombudsman-service , Financial-conduct-authority , Mortgage-strategy , Money-marketing ,

FOS considers bold steps to solve pandemic-driven complaints

The Financial Ombudsman Service (FOS) has published a consultation aiming to help it work through pandemic-driven complaints. This two-week consultation will close on Monday 18 October at 5.00pm. The FOS will publish its next steps and implement its plans by 1 November.

Rachel-vahey , Caroline-wayman , Financial-ombudsman-service ,

FOS considers bold steps to solve pandemic-driven complaints

The Financial Ombudsman Service (FOS) has published a consultation aiming to help it work through pandemic-driven complaints. This two-week consultation will close on Monday 18 October at 5.00pm. The FOS will publish its next steps and implement its plans by 1 November. The consultation explores a range of

Caroline-wayman , Financial-ombudsman-service ,

Consumer complaints rocket 58pc during pandemic

Financial Ombudsman Service sees half a million new enquiries in a year

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