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Over the course of the last decade, retail banks have transformed the way they operate in a bid to meet a dramatic change in customer behaviour....

The Summer 2022 issue of Technology Record is out now and available to view free of charge in digital format.  The subject of security is never...

From business recovery to renewal with Microsoft With help from Microsoft, leading financial institutions have not only equipped their staff with the tools necessary to deliver continuing customer satisfaction, but they’ve also expedited the digital transformation that they have long been waiting for iStock While the Covid-19 pandemic plunged the majority of the global financial services industry into disarray, a number of well-prepared banks had the digital infrastructure required to not only keep their heads above water, but to accelerate the reimagining of their workplace.  “Banks hav...