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BMO received more complaints in 2023 than other big banks

According to the Ombudsman for Banking Services and Investments (OBSI) 2023 annual report, there was a 248 per cent increase in the number of opened banking cases in 2023 compared to 2022. ....

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Grandparent scam: RBC should have seen signs of fraud that cost his mother $8K, son says

The son of a Toronto senior who lost $8,000 in what he calls a letter-for-letter example of the so-called grandparent scam said RBC bank should have seen the warning signs and stopped the withdrawal. ....

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OBSI named sole provider for bank complaints | Investment Executive

Finance also announced measures to tackle bank fees and mortgage relief ....

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Ottawa asks banks to cut fees to help borrowers struggling with higher mortgage costs

Chrystia Freeland says federal government is pushing lenders to comply with new rules to help financially stressed Canadians afford their rising payments, creating a complaints mechanism ....

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OBSI chosen as single bank complaint dispute resolution body

Ottawa is putting Canada’s banks back under an independent dispute resolution body three of them left years ago ....

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