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50% of Sedgwick Co. 911 calls answered by automated message, short-staffing and retention main issues
When you call 911 for an emergency in Sedgwick County, half of the time, it won’t be answered by a real person. It’s answered by what the county calls it’s “queue,” which is an automated recording message. It tells you that you’ve reached Sedgwick County 911, that all dispatchers are busy handling other emergency calls and to not hang up.
Source: kwch.com