Detailed text transcripts for TV channel - MSNBC - 20170128:10:57:00
Really fast, go to the right thing, it will chase you. so it changed focus totally at that point and really focused on the customer instead of focusing on trying to make money. and just making the customer get that wow experience. and really listening and everything. so i think you have to, in a business, small business, as you get larger, it becomes tougher and tougher, youreally have to focus on the customer. a lot of people believe they do but they'll see they actually don't. not the way they do it on the first day they started business when they were desperate for every sale. >> so did you...