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Zoom's terms of service were unclear on if users could opt out of having data used to train AI models. The company has since clarified how and when customers can consent to data being used.
Zoom has provoked outrage among its users after a change to its terms of service. This week, the company made a number of changes to its terms of service that related to the way it uses people's data and the content of their calls. In particular, critics focused on a passage in which users agreed to Zoom's "access, use, collection, creation, modification, distribution, processing, sharing, maintenance, and storage" of data "for any purpose".
Zoom is facing severe backlash for changes it quietly made to its Terms of Service (TOS) back in March related to AI — raising new questions about customer privacy, choice and trust.
The San Jose company's new terms and conditions - which came into force in March but were spotted this month - have sparked a wave of outrage online, with users threatening to cancel their accounts.
After scrutiny of its terms of service, Zoom said it doesn't use any customer audio, video or chat content for training AI models without consent.