Following Pushback, Zoom Says It Won't Use Customer Data to Train AI Models
Company's experience highlights the tightrope tech organizations walk when integrating AI into their products and services.
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Company's experience highlights the tightrope tech organizations walk when integrating AI into their products and services.
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Zoom Chief Product Officer Smita Hashim said in a recent blog post that the videoconferencing company will not be using audio, video, chat or other data to train AI models.
The Zoom backlash is just another example of how regulators, and average people, continue to grapple with the growing presence of AI.
Zoom changed its terms of service to say that it won't use any customer content -- at all -- in training generative artificial intelligence models.