Jack Ma steps into 'mistakes' brouhaha to boost Alibaba's morale, urges staff to embrace change and prepare for AI to upend e-commerce
‘We hacked away at the big-company disease,’ so reform is the only way out, according to Ma’s memo to Alibaba employees. ‘We turned the company from a cumbersome organisation into one that is simple and agile, where efficiency comes first, and the market comes first,’ Ma wrote.