UH authors 'design for value' to improve patient and physician experience for referrals
CLEVELAND -- A new paper in the June issue of New England Journal of Medicine Catalyst Innovations in Care Delivery describes how the University Hospitals (UH) system applied design-based thinking in a re-imagined process for referrals of patients from primary care physicians to psychiatrists in a value-based, high-reliability model. "Referrals from primary care to specialty care represent a critical pathway in the patient journey to wellness. As we move toward value-based payment models, high-reliability referral pathways will be of increasing importance in achieving better outcomes at lowe...