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Creating in Flight: Bringing Disruptive Support to State Government Brandon Williams, Google Service Delivery Manager, State of Colorado Brandon Williams, Google Service Delivery Manager, State of Colorado Disruptive support . A buzz phrase and a paradigm shiftborn from disruptive technology and disruptive innovation. It is all about using IT support to give power and responsibility back to the end user. That sounds great to some, but to others it sounds like lunacy. The reality is that there will always be tech savvy users, non-technical users, and everything in between. Color...

Programs for remote access to a computer There are many tools in our daily use. We are not the only ones talking Computer equipment Not just for work, but also on a personal level. We may have multiple computers, tablets, and mobiles … Sometimes we even want to remotely access a computer that can read documents or open files. Remote work is more common. Many employees carry out their activities from anywhere without physical contact with the company. However, sometimes computer equipment needs to be accessed remotely. Hence the importance of having programs that allow us to manage wit...

Microsoft's wins, fails, and WTF moments of 2020 Microsoft's wins, fails, and WTF moments of 2020 We all lived on Microsoft Teams this year, then ditched work to play an Xbox game we downloaded via Game Pass. In a year where we largely turned our backs on the real world and huddled indoors, technology and the companies that developed them gained outsized influence. Microsoft loomed larger than most, powering the PCs that ran Microsoft Teams  and the Xbox game consoles on which at least some of us passed their time after hours. So was it, overall, a great year for Microsoft? Not exactly. Th...