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Creating in Flight: Bringing Disruptive Support to State Government
Brandon Williams, Google Service Delivery Manager, State of Colorado
Brandon Williams, Google Service Delivery Manager, State of Colorado
Disruptive support . A buzz phrase and a paradigm shiftborn from disruptive technology and disruptive innovation. It is all about using IT support to give power and responsibility back to the end user. That sounds great to some, but to others it sounds like lunacy. The reality is that there will always be tech savvy users, non-technical users, and everything in between. Colorado’s ex Secretary of Technology and Chief Information Officer Kristin Russell says, “The key for us was to recognize that we had such a wide range of users switching to a brand new system Google Apps for Government. And how do you support them in an effective way?” ....

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