Cigna hit with second class-action suit over claims automation software
Healthcare
Source: healthcaredive.com
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Lawsuit: Cigna Healthcare Misused AI to Deny Legitimate Insurance Claims
Cigna Healthcare, a major player in the health insurance industry, is now at the center of a federal class action lawsuit over claims that the company has been using AI algorithms to improperly deny claims to customers. The lawsuit claims that Cigna's system denied about 300,000 pre-approved claims, spending an average of 1.2 seconds to deny each claim.
Source: breitbart.com
Lawsuit: Cigna Healthcare Misused AI to Deny Legitimate Insurance Claims
Cigna Healthcare, a major player in the health insurance industry, is now at the center of a federal class action lawsuit over claims that the company has been using AI algorithms to improperly deny claims to customers. The lawsuit claims that Cigna's system denied about 300,000 pre-approved claims, spending an average of 1.2 seconds to deny each claim.
Source: breitbart.com