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The City of Columbus Selects Rock Solid Technologies as New 311 Call Center Response Solution Share Article SaaS CRM platform will support City’s goal of comprehensive, configurable platform to enable effective citizen service. The City of Columbus is making a powerful statement about its commitment to citizen service by selecting the Rock Solid OneView CRM as its 311 solution. AUSTIN, Texas (PRWEB) February 02, 2021 Rock Solid Technologies, Inc. is announcing that it has been selected by the City of Columbus, Ohio as the provider of the city’s new 311 call center response solution. Rock Solid’s OneView Citizen Relationship Management (CRM) platform will provide Columbus an efficient and customer-friendly citizen engagement and 311 platform in a virtualized environment across multiple business units in the City. ....
Rock Solid Technologies, ELGL, and The Center for Digital Government Publish New Citizen Research Share Article New survey research in the What Citizens Want report reveals first-of-its-kind insight into how U.S. citizens prefer to access Local Government services With this research we were able to directly analyze citizens’ preferences and understand how truly omnichannel Local Government needs to be. AUSTIN, Texas (PRWEB) December 14, 2020 Rock Solid Technologies, Government Technology’s Center for Digital Government and Engaging Local Government Leaders (ELGL), today announced the publication of “What Citizens Want” a new research report that reveals citizens’ preferences for and opinions of the accessibility of local government services. Conducted by the Center for Digital Government, this research provides an in-depth resource for local government leaders to understand how com ....