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Albany Interim City Manager wraps first day, tackles utility bill slowdown Interim City Manager Steven Carter (Source: WALB) By Bobby Poitevint | April 20, 2021 at 7:25 AM EDT - Updated April 20 at 7:25 AM ALBANY, Ga. (WALB) -If you live in the City of Albany, and you’re still experiencing a late utility bill, new interim City Manager Steven Carter said that is one of his top priorities, as he wraps his first day on the job Monday was his first official day, but he said he’s been transitioning into the role for the past few weeks. Carter has been the Assistant City Manager for the past three months. ....
New customer portal streamlines business for Albany utility customers Albany Utilities Provides Customers more Access By Keshawn Ward | January 29, 2021 at 7:17 AM EST - Updated January 29 at 7:26 PM ALBANY, Ga. (WALB) - After a discussion during the Albany Utility Board meeting on Tuesday, Albany Utilities is working on a new customer portal that could make things a lot easier for Albany customers. Assistant City Manager Steven Carter said the customer portal can solve the problem of being on the phone for a long time to get a problem fixed. Some of the features will show your utility bills, allow you to make online payments, and ask for a transfer of services. ....