Detailed text transcripts for TV channel - CNN - 20100714:16:45:00
Is there anything more you'd like to see happen here, anything more you can do as the chief operating officer to get this process moving more quickly for folks? >> well, i think, tony, the biggest challenge in the claims process is actually the documentation. because once someone gets all their documentation together, the claim gets paid very, very quickly. in other words, if you come in to juan one of our offices today or use the phone number on the website and have your documentation, you will get paid either that day or within five days. the places where we're struggling to get the claims p...