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Tax return, we'll take that for an individual claim. if they don't have a tax return, we'll take a w-2. if they don't have a w-2, a deposit slip, a check stub, bank statement, fisherman we'll take a fish ticket. anything they can bring to us substanding ate the claim. we don't want anyone to miss a house payment, boat payment or car payment and we don't want any business going out of business. easy to say this. this is a big process. every day there's a struggle and every day we work to make it better than it was the last day. >> what do you say to the folks in the gulf coast who think all of ...

People will get sick as well. so, we are not influencing the practitioners out there in any way. we are relying on them to use their clinical judgment, understand what the exposures are, what the symptoms are and give their best diagnosis for ththe situation. >> because of this concern that, you know, you're with bp, a worker may say, look, you've got a dog in that race. if they come to you, a worker, and they're not happy with what you or your doctors have told them, can they go somewhere else? >> absolutely. >> and will it be covered by bp? >> as far as going somewhere else, we know people h...

And they're not happy with what you or your doctors have told them, can they go somewhere else? >> absolutely. >> and will it be covered by bp? >> as far as going somewhere else, we know people have bypassed the ems personnel we have and have gone in to see their personal doctors. and we don't have a problem with that. they just need to go through the claims process and worker's compensation process and that would be handled that way. we know that it's happening. we're not forcing people to see any of the health facilities that we have out in the field. >> after valdez, they said of 11,000 wor...

And we don't have a problem with that. they just need to go through the claims process and worker's compensation process and that would be handled that way. we know that it's happening. we're not forcing people to see any of the health facilities that we have out in the field. >> after valdez, they said of 11,000 workers that were studied, some reports say more than 6,000 of them eventually were -- got ill. some longer term, some shorter term, some very long term and developed significant problems. is that something you worry about? >> it is. that's why we have engaged the institute of medicin...

What happened when you tried to reach out for bp for people who don't understand how the claims process is working. clearly not muff. >> it's certainly a challenge. our staff has been working. this is the sixth process they've been through since may. we are told we're finally going to get paid tomorrow on a portion of it. but it's just been a process of working diligently to try to get this payment. then to get a letter that says they don't have our telephone number, again, it was almost surreal. >> for what it's worth, we just type e ed in google. bp, call us if you're interested. you can say...